HIMOINSA has developed a comprehensive programme designed to promote self-service for rental companies and its dealers in Europe, the aim of which is to ensure speedy service, reduce the operating and maintenance costs of these companies and reinforce the training of their technical staff.

The ‘Self Service | Partner Programme’ provides the necessary resources to HIMOINSA's rental companies and dealers that own a fleet of equipment so that they can provide better service to their end customers; “a quick and high-quality response with advice directly from the manufacturer, as and when they need it”, says Jorge Torres, HIMOINSA's After Sales Manager who points out that “this ad-hoc model for this type of companies aims to cover 100% of their needs, reducing the downtime of each unit and consequently the total cost of ownership (TCO) of their fleet".

What benefits will these companies receive from the ‘Self Service | Partner Programme’?

A speedy service. The rental company conducts the service itself; they don't need to rely on HIMOINSA's service network.

Access to our warranty management platforms, both to activate a warranty and to file warranty claims for subsequent reimbursement, and also to request a technical service once a warranty has expired.

Access to EYE Parts - spare parts platforms designed to encourage rental companies to self-manage the spare parts they need for their fleet, both the rental company and the HIMOINSA dealer, and empower them to place and track their own orders right through to delivery. Log in here.

Access to RED System, HIMOINSA's management and information platform where they can download technical documentation for their equipment, manuals, configurations and electrical diagrams.

Personalised training. Access to our schedule of both online and face to face technical training, as well as the possibility of organizing ad-hoc training sessions.

Competitive rates and prices adapted to the volume of products that these companies move in their fleets.

In this way, the company is continuing to strengthen its position in the rental sector thanks to its unwavering determination to offer a comprehensive MOBILE POWER product portfolio and to provide its dealers and rental partners with a range of tools that allow them to guarantee their customers both rapid response and high-quality service.

This programme was first unveiled at the 'European Rental Workshop' that HIMOINSA organized last May, which served as a gathering point at which European rental companies were able to analyze the trends of a market in constant evolution. In this context, the electrification of equipment, the use of alternative fuels and digitalization are the company's driving forces on the road to sustainability and zero emissions. Learn more...

In addition, HIMOINSA continues to develop new products and services for the rental sector and will soon present the first phase of a complete package of ‘diagnostic solutions’ that will allow the technical staff of its dealers and strategic partners to access advanced software with which to diagnose the HIMOINSA equipment in their fleets. This and many other innovations will be unveiled at Bauma. Come and see us on stand A5 |149.
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